Rotational shift management, night shift compliance, high-volume hiring, and attrition tracking — for call centres, outsourcing, and knowledge process companies across Noida and Gurugram.
BPO & KPO companies in Delhi NCR face unique HR challenges that generic software can't solve. From compliance requirements specific to your industry to workforce patterns that don't fit a standard 9-to-5 template — you need an HRMS that understands how your business actually operates.
Multiple shifts running round the clock. Night shift requires cab facilities, allowances, and women safety compliance. Roster planning for 500+ agents across 6 shifts is a nightmare with Excel.
BPO attrition in Delhi NCR is 40-60%. You're hiring 50-100 people every month while processing similar numbers of exits. Speed matters — every day an empty seat costs revenue.
Women working between 7 PM and 6 AM need written consent, transport arrangements, and security provisions. You must maintain these records — inspectors check.
Per-call incentives, CSAT bonuses, process-specific KPIs, team lead overrides — each process has its own variable pay structure that changes quarterly.
Every module is configured for how bpo & kpo companies actually work — not a generic template forced onto your industry.
Handle base pay + shift allowance + night differential + process incentives + CSAT bonuses. Auto-calculate PF/ESI for the high-volume workforce. Bulk payslip generation for 500+ employees.
Explore Payroll →Biometric integration at office entry points. Auto-detect shift based on punch-in time. Track login/logout for WFH agents. Handle cab-shift mapping for night shift transport compliance.
Explore Attendance →Process-aware leave management — block leave during peak hours, auto-adjust for shift patterns, track shrinkage (unplanned absence) separately from planned leave.
Explore Leave →Bulk hiring workflows — mass interview scheduling, group assessment tracking, batch offer letter generation. Maintain a pipeline of 200+ candidates at different stages simultaneously.
Explore Recruitment →KPI-based performance tracking per process — AHT, CSAT, FCR, quality scores. Auto-calculate incentives from performance data. Bell curve for quarterly reviews.
Explore Performance →Batch onboarding for 20-50 new joiners at once. Digital document collection, bulk PF/ESI enrollment, process assignment, and training schedule — all before Day 1.
Explore Onboarding →Delhi NCR bpo & kpo businesses face industry-specific regulations beyond standard EPF/ESI/TDS. Our system handles them all.
Maintain written consent forms, transport logs, and security arrangements for women on night shift. Our system tracks all records and generates compliance reports for labour inspectors.
BPOs must comply with working hour limits, weekly rest day provisions, and overtime regulations under the Delhi/UP Shops & Establishments Act.
Many BPO clients require employee background verification records, NDA tracking, and access control logs. Our system maintains these alongside HR records.
Get a personalised demo with your actual data — not generic screenshots.
Book Free Demo →Join 200+ Delhi NCR businesses running payroll, attendance, and compliance on autopilot.